Shipping & Delivery
Effective Date: August 24, 2023
Understanding Our Shipping Process
At our heart, we’re all about making things effortlessly simple for you. Here’s a step-by-step look at how our shipping works:
- Soon as you place an order, it’s whisked off to our Fulfillment Center (15795 ROCKFIELD BLVD SUITE G IRVINE, CA 92618, USA) in sunny California.
- Your order then gets packed up and faces a meticulous final check.
- Once it passes with flying colors, we ship it through USPS, known for their reliable and prompt service.
- Your order should reach you within 1-3 business days (excluding weekends and holidays).
- Throughout this entire process, from initial processing to final delivery, your order is tracked and each significant change in status is communicated to you promptly. Rest assured, you’re kept in the loop through emails at each step along the way! After all, we’re in this journey together.
Please note that currently, we only ship within the United States. If you are located outside of the U.S. and wish to purchase items in higher quantities, we would love to accommodate your needs. Please reach out to our Helpdesk for further assistance and potential shipping arrangements.
Shipping Charges Made Clear
We believe in transparency. The shipping charges for your order are calculated and displayed on product page for single item, and on cart/checkout pages if you order multiple items. The price depends on components like order size, product quantity, and destination point. Everything is calculated individually to ensure the most accurate cost.
During periods of high demand, delivery time may increase slightly.
Your Order’s Voyage in a Nutshell
Once you place an order, our precision-driven team springs into action, swiftly preparing your item(s). An email promptly whizzes your way, confirming that your order is being packed with care. The next stage of your order’s journey begins with it being entrusted to our reliable carrier, USPS. You stay informed with a confirmation email of this significant handover. The adventure truly begins when your order departs our shipping city/state. We ensure you’re updated with an email as your order embarks on its route towards you.
As promptly as it left, your order crosses state lines and touches down in your destination city. We celebrate this arrival with an email notification to you. And then, the moment we’ve all been waiting for — your order finally lands at your doorstep! We share the joy of this successful delivery with a final confirmation email to you.
Remember, at each exciting stage of your order’s voyage, we’re equally thrilled about its progress! From order processing to the ultimate delivery, we’re in this journey together.
How to Check Your Order’s Status
But what if you can’t wait for an email update? No problem at all! You can:
- Go to the “Orders” section under “My Account” on our website: This is your order’s virtual GPS where you can find all orders related information.
- Track your order status on USPS website: After all, change is sometimes as good as a holiday. Plus, USPS can give you another perspective on your order’s status.
Remember, we’re here every step of the way, and we’re just as excited about your order reaching you as you are!
What If My Package Isn’t Delivered?
If you find your package playing hide and seek, please:
- Check the delivery status directly with USPS using the issued tracking number.
- Track your order under your user account on our website.
- Alternatively, track your order on the USPS website.
If you still can’t find any information, don’t hesitate to contact our Helpdesk.
Returns and Exchanges
We at MartX are dedicated to providing the best shopping experience possible involving customer satisfaction and world-class support. We understand that there may be instances where you might want to cancel your order or request a refund, return, or exchange. For details Please visit Returns / Refunds / Exchanges Page.
We Deliver to…
Your Business Address?
Absolutely, we can deliver to your business address. Simply include this info when placing your order.
Your PO Box?
Not a problem. We can deliver your order to a PO Box if that suits you better.
APO or FPO Military Addresses?
With a salute, yes! We deliver across the United States, including all US territories and military APO/FPO addresses.
But what happens if you’re not there when your parcel arrives?
Depending on your parcel’s destination and its size, it may be left in your mailbox, at your door, or with a friendly neighbor.
Got more questions or need further assistance with your order?