Lux Modello Essential Oil Diffuser

Below are simple steps of shipping delivery. For details please visit our Shipping and Delivery page.

Understanding Our Shipping Process

At our heart, we’re all about making things effortlessly simple for you. Here’s a step-by-step look at how our shipping works:

• Soon as you place an order, it’s whisked off to our Fulfillment Center in sunny California.
• Your order then gets packed up and faces a meticulous final check.
• Once it passes with flying colors, we ship it through USPS, known for their reliable and prompt service.
• Your order should reach you within 1-3 business days (excluding weekends and holidays).
• Throughout this entire process, from initial processing to final delivery, your order is tracked and each significant change in status is communicated to you promptly. Rest assured, you’re kept in the loop through emails at each step along the way! After all, we’re in this journey together.

Please note that currently, we only ship within the United States. If you are located outside of the U.S. and wish to purchase items in higher quantities, we would love to accommodate your needs. Please reach out to our Helpdesk for further assistance and potential shipping arrangements.

Our ultimate objective is to ensure our customers are completely satisfied with each purchase.

Below are few refund/return cases. For details please visit our refund policy page.

Order Not Received Within 1-3 Business Days

If you do not receive your order or it doesn’t arrive within the guaranteed time frame (1-3 business days, excluding weekends and holidays), you can request a full refund.

Description Mismatch or Damaged Items Received

In the unfortunate event that you receive damaged, defective, or items that do not match the product description, we will issue a full refund, including the product price and the original shipping cost, upon receiving photo evidence. Please include clear images showing the product.

Customer Remorse

For instances where a customer changes their mind, no longer requires the received product, or has ordered the wrong item, a refund will be provided, excluding the shipping cost. To process this refund, the customer must return the item at their expense to our warehouse, ensuring the item remains unused.